Refund & Return Policy

Important notice about food & beverage returns: Last Rep products are functional beverages regulated as food products. Due to health, safety, and regulatory requirements, we have strict limitations on returns and refunds. Once a product has left our facility, we cannot resell or redistribute it, even if unopened. Please read this policy carefully before making a purchase. By placing an order, you acknowledge and agree to these terms.

Our commitment to quality

We are committed to providing high-quality products and excellent customer service. If you experience any issues with your order, please contact us immediately at hello@lastreparc.com so we can work to resolve the issue.

Non-returnable products

We cannot accept returns of any products that have left our facility for the following reasons:

• Food safety: once a food or beverage product leaves our control, we cannot verify its storage conditions, handling, or integrity.
• Tampering concerns: we cannot confirm that returned products have not been opened, tampered with, or compromised.
• Regulatory compliance: federal and state food safety regulations prohibit the resale of food and beverage products that have left our possession, and additional regulations governing our products further restrict our ability to accept returns.

No returns under any circumstances for: opened products; consumed or partially consumed products; products past their expiration date; products in customer possession for more than 7 days; products exposed to temperature extremes or improper storage; products with broken seals or signs of tampering; promotional or sale items (unless defective); or products purchased during special events or limited releases.

When we provide refunds or replacements

1. Order errors (our fault)

Wrong product, wrong quantity, or incorrect flavor or variant sent. Contact us within 48 hours of delivery at hello@lastreparc.com with your order number and photos of the incorrect items. We will issue a full refund or send the correct products at no additional charge. You may keep or properly dispose of the incorrect items — do not return them.

2. Damaged products during shipping

Damaged packaging with product exposed, leaking or burst containers, or crushed products. Contact us within 48 hours of delivery with your order number and photos showing the damaged shipping box, the damaged containers, and any damage notations on the carrier delivery record. Keep all packaging until the claim is resolved. Approved claims receive a replacement shipment or full refund. Do not return damaged products; dispose of them safely.

3. Defective products

Product spoiled or past expiration upon arrival, manufacturing defects (separation, unusual appearance, off smell), product not matching the description or labeled contents, or seals already broken on arrival. Contact us within 48 hours of delivery with your order number, purchase date, a detailed description, and clear photos of the product label (lot number and expiration date) and the defect. Do not consume defective products. Approved claims receive a replacement or full refund; we may request the product back for quality-control analysis with a prepaid shipping label.

4. Non-delivery or lost shipments

If your order shows "delivered" but you never received it: wait 48 hours, check with household members, neighbors, and building management, verify your delivery address, and contact the carrier with your tracking number. Then contact us at hello@lastreparc.com with the carrier report details. If the carrier confirms the package was lost or misdelivered, we will send a replacement or issue a refund. If the carrier confirms delivery with an adult signature to the correct address, we cannot issue a refund. Packages stolen after confirmed delivery are not eligible for refund.

Change of mind / customer preference

We do not accept returns or issue refunds for change of mind, dislike of taste or effect, buyer's remorse, accidental duplicate orders, customer-ordered wrong product, or changed plans. Please read product descriptions, review ingredients and MG strength, and contact us with questions before ordering.

Cancellations

Before shipment: you may cancel for a full refund if your order has not yet been processed (within 1–2 hours of placement on business days) or has been processed but not yet shipped. Email hello@lastreparc.com immediately with your order number.

After shipment: once shipped, orders cannot be cancelled. If you refuse delivery or the package is returned to us, you will be charged shipping costs both ways and refunded for product cost only, minus shipping fees and a 15% restocking fee.

Refund process

Email hello@lastreparc.com within the required timeframe with your order number, the reason for the request, photos if applicable, and a detailed description. We typically respond within 1–2 business days. Approved refunds are processed within 5–7 business days to the original payment method; card refunds appear within 5–10 business days depending on your bank. Not all requests will be approved — decisions are made case by case.

Non-refundable costs (in most situations): shipping and handling fees (unless we made an error), expedited shipping upgrades, adult-signature delivery fees, and applicable taxes unless a full refund is issued. Partial refunds may be issued where only some items are affected or restocking fees apply.

Replacements

Approved replacements ship at no charge with tracking, adult signature still required. We provide one replacement per order for defective or damaged products; if the replacement also has issues, we will issue a refund instead.

Restocking fees

A 15% restocking fee applies to refused deliveries, orders cancelled after shipment, exceptionally authorized returns, and change-of-mind within 24 hours of purchase but after processing. It does not apply to our errors, defective products, damaged shipments, or pre-shipment cancellations.

Special circumstances

Expired products on arrival: contact us immediately with photos of the expiration date — full refund or replacement, treated as a defective product.

Allergic reactions or medical issues: seek medical attention immediately if needed, then contact us at hello@lastreparc.com with details. We will investigate and issue a refund for the affected product. Always check ingredient lists before consuming if you have allergies.

Wrong strength ordered: ordering the wrong MG strength is considered a customer error and is not eligible for return or refund. Please verify the MG strength before ordering.

Age verification refusal: if delivery cannot be completed because age verification fails, original shipping costs are non-refundable and the product refund is issued minus shipping and a 15% restocking fee.

Our discretion

Last Rep reserves the right to approve or deny any refund request at our discretion, require additional documentation, limit refunds for customers who abuse the policy, modify this policy at any time, and refuse future orders to customers who engage in fraudulent refund claims.

State-specific regulations

Some states provide additional consumer protections. If your state's laws provide greater protections than this policy, those laws apply. Nothing in this policy waives your rights under applicable law.

Contact us

Email: hello@lastreparc.com — include "Refund Request" or "Order Issue" and your order number in the subject line.
Mail: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States.
We respond within 1–2 business days (Monday–Friday, excluding holidays).